- The solicitation for the cancelation of your order should be made within 48 hours. if the cancellation will be made inside 48 hours so we will be refunded the entire sum in your account.
- The buyer is liable to email our client support agent for the request for cancellation.
- Cancellation of the order after 48 hours will bring about an immediate deduction of 35% from your paid sum.
- Cancellation of the order within 5 days before delivery will bring about an immediate deduction of 50% from the paid sum.
- No Cancellation will be entertained after 5 days of order affirmation. Also, no cancellation will be accepted if the order is shipped.
Return and Refund Policy
- Return requests should be made within 48 hours. All Return, Refund, or Exchange made after 48 hours of getting the item won’t be adequate.
- If there should be an occurrence of return, the shipping cost will be paid by the purchaser and they are additionally liable to pay the earlier postage cost that was paid by us because we offer free shipping to our customers but it is not free to us.
- We will not assess refund or credit orders and no obligation to provide a refund or credit in situations like the following:
You have altered your perspective on a thing;
You purchased a thing unintentionally;
You exceeded the 30 days;
You change your mind
- The buyer is liable to the shipping cost of returning the item.
- In the event that there is any slip-up that occurs close by, similar to the size or there is a distinction in design/shading and the picture of the item on the site, at that point return and Exchange can be approved. Simply send us snaps/photos of the product and a collar tag photo within a week (7 business days) after the product is received and highlight the issues that you are facing.
- You are not eligible for the return process if you altered the jacket or removed the tags.
- There will be no return/Exchange for ordering more than one comparable item, yet unique size. Individuals misuse it.
Item not as advertised
- You have to file the complaint within 48 hours of receiving the package.
- If you feel any difference in the order so email us the images of the received product at the given email address and feature the issues that you are looking at with the product. We will investigate and after the confirmation, we will ask you to send us the jacket back and we will send you another jacket that you wanted in the same size as you ordered free of cost. In this case, you will only be liable to pay shipping and handling costs.
- (Note: Cancelation or refund cannot be done in exchanged products)
- If you receive the wrong size or color then we request you to kindly get this in our knowledge through email. Also, attach pictures of the jacket along with your email focusing the size tag on the collar and the color of the jacket. Once the investigation is done, we will ask you to return the package to the given address and will send you another jacket for free of cost. The buyer is not liable to pay any shipping charges if the mistake is done by our hand.
- In case we shipped the jacket accurately as described on the website but the buyer wants to exchange the jacket with different sizes or colors then the buyer is liable to pay the shipping charges only. We will exchange the jacket with the new one for free of cost.
- As many people misuse the policy of exchange, we request that the email for exchange should be made within 48 hours. All Return, Refund, or Exchange made after 48 hours of getting the item won’t be adequate.
If the return will be confirmed, we will provide you the RMA number which you have to stick it on the box while shipping the product back to our warehouse.
We ship the jacket free of cost and declare it as a gift to our valued customer so that they cannot pay any taxes, but still, every country has its own customs policies so these will be bear by the buyer.